Privacy Policy

Handy Main LLC (“Handy Main,” “we,” “us”) provides home repair, technology, and related field services, and operates the HandyMark app used to run that business (scheduling, quotes, invoicing, client communication, and job tracking). This policy explains what information we collect, how we use it, and the choices you have, whether you’re a client interacting with our website/portal or a team member using the HandyMark app.

Information you provide

• Contact details — name, email, phone number, service address
• Service details — job requests, photos of the work area, notes, and quote/invoice information
• Payment information — processed by Stripe; we do not store full card numbers on our own servers
• Messages you send us via SMS, email, or the client portal

Information collected automatically (HandyMark app, team use)

• Location — used to auto clock team members in/out of jobsites and show job locations on a map. This can include background location (collected while the app isn’t open) so clock-in/out stays accurate without someone needing to keep the app in the foreground during a shift.
• Camera and photos — for job-site photos, before/after documentation, and receipt/parts capture.
• Microphone — for optional voice notes and voice-to-text entry.
• Push notification tokens — to deliver job and message alerts.
• Device and usage data — basic diagnostic and crash data (via Sentry) to help us find and fix bugs.

Information from connected services

If you connect third-party accounts (Google Business Profile, Google Calendar, Google Workspace/Gmail, Facebook/Instagram, LinkedIn), we access only the data those services provide through their official APIs for the specific feature you enabled — for example, reading and replying to business reviews, or syncing job appointments to a calendar. We never sell this data.

• Schedule, dispatch, and track jobs, quotes, invoices, and payments
• Communicate with clients about appointments, quotes, and service updates (SMS via Twilio, email)
• Auto clock-in/out of team members based on jobsite arrival/departure
• Maintain records for accounting, warranty, and legal/tax purposes
• Diagnose crashes and improve reliability
• Respond to Google Business Profile reviews and Q&A when that feature is enabled

We share information only with the service providers that power the app, and only as needed to provide our services:

• Google — Firebase (authentication, database, hosting), Business Profile, Calendar, Workspace/Gmail (only for accounts you connect)
• Stripe — payment processing
• Twilio — SMS messaging
• Vercel — website hosting
• Sentry — crash/error diagnostics

We do not sell your personal information. We may disclose information if required by law or to protect the rights, property, or safety of Handy Main, our clients, or the public.

• Location, camera, microphone, and notification permissions can be turned off any time in your device settings — some app features (like auto clock-in/out) won’t work without them
• You can disconnect any connected Google/Facebook/LinkedIn account at any time from within the app
• You can request access to, correction of, or deletion of your personal information by contacting us below

We keep business records (jobs, quotes, invoices, payments) for as long as needed for accounting, tax, and warranty purposes. Location history is retained only as long as needed to support time-tracking and payroll records. You can request deletion of your personal data at any time, subject to our legal recordkeeping obligations.

Our services are intended for business use by adults and are not directed at children under 13. We do not knowingly collect information from children.

We use industry-standard measures — encrypted connections, access controls, and encrypted credential storage — to protect information. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.

We may update this policy as our services change. We’ll update the effective date above when we do. Continued use of our services after a change means you accept the updated policy.

Questions about this policy or your data? Reach out any time:

• Email: contact@thehandymain.com
• Phone: (316) 246-MAIN (6246)